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FAQ

Q: How can I buy a CitySIM sim card?
A: Go to “Buy” and choose the SIM card offer and airtime you want to add. Enter order shipping information and follow the instructions on the screen.

Q: How do I start using CitySIM?

1. Carefully punch out the SIM card from the plastic holder and insert it into your unlocked GSM mobile phone as instructed in the phone’s user manual.

2. Turn on your phone.

3. If your phone prompts you to enter a PIN, enter the four-digit PIN code (it is provided on the plastic holder).

4. Your phone will now have a new number that works in over 190 countries! Let your friends, family and business partners know your new number and start saving up to 85% on international roaming charges!

Q: How does it work?
A: CitySIM is a seamless callback service. You dial an international number from your phone as usual. CitySIM picks up your call, connects it to the number you dialed and calls you back, connecting the two ends of the line. This ensures that the call travels exclusively through our partner networks, generating the up to 85% savings AND ensures superior sound quality to boot, no matter where you are. Simple.

Q: How do I make a call?
Dial ‘00’ or ‘+’ followed by the country code and telephone number. Press call. eg. +44 20 1234 1234 UK LONDON SUBSCRIBER eg. 0044 20 1234 1234 UK LONDON SUBSCRIBER In a few seconds your telephone will ring. Answer as you normally would. You will hear a dial tone, as CitySIM connects your call.

Q: How do I use my stored contacts?
A: To use the numbers in your phone’s memory ensure that you save the numbers with the international prefixes included. eg. +44 20 1234 1234 UK LONDON SUBSCRIBER eg. +1 212 234 1234 USA NEW YORK SUBSCRIBER

Q: How do I hide callback?
A: You can install the ComfortCallback application on your handset to hide the callback process when calling with CitySIM. Available for ANDROID and IPHONE. ComfortCallback is an application designed to hide the callback process for international SIM cards in Android operated handsets. Forget that callback exists! Make the outgoing calls conveniently using the built-in dialer! Dial the numbers from your contact list just in a few touches!

Q: How do I add airtime?
A: Click to “Top Up” then enter the sim number you wish to recharge. Select the amount and follow the instructions on the screen.

Q: How does someone call me on my CitySIM?

A: To call your CitySIM, one should dial + or 00 and your CitySIM number 372 XXXXXXXX. Your CitySIM number is written on the plastic holder of the SIM card. eg. 00372 51234567 The CitySIM service is provided from Estonia. This is why all CitySIM numbers have +372 country code. When someone is calling a CitySIM number, the call is charged like a call to an Estonian mobile (rates vary according to service provider).

Q: What my international phone number will be?
A: This is why all CitySIM numbers have a +372 country code. If you’re wondering why you’ve never heard of Estonia then don’t worry. It’s a small country of only 1.3 m people but also a member of the European Union and one of the most wired and high-tech societies in the world. This is a country where mobile phone payments for parking have been commonplace for ten years. Skype? Invented by Estonian developers. Over 95% of the population uses internet banking, medicine prescriptions are filled electronically and voting is done over the web using a unique digital ID card system, which allows even legal documents to be signed using mobile phone based ID. But if you feel more comfortable to use UK or US numbers for your CitySIM, please refer to “Extra numbers” section.

Q: How do I send and receive text messages?
A: Do what you normally do. Sending text messages from CitySIM menu is even cheaper (CitySMS).

Q: What is “CitySMS”?
A: CitySMS refers to the SMS text messages sent from CitySIM menu on your handset. It worth to try as it is cheaper than sending text messages usual way.

Q: How do I access CitySIM Menu?
A: Select CitySIM menu on your phone (some phones call it SIM menu, SIM Toolkits, etc) and you will get immediately access to the following options: Address book Call Send SMS Voicemail Check balance Add airtime Customer care Settings

Q: How do I configure data settings?
A: When you use CitySIM for the first time, you will automatically receive configuration settings. To change settings manually, refer to your handset instructions and change the following: CitySIM Classic cards: Access point name (apn) > send.ee User name > enter your CitySIM number, eg. 37212341234 Password > leave field blank CitySIM Data cards: Access point name (apn) > apn User name > enter your CitySIM number, eg. 37212341234 Password > leave field blank.

Q: How do I check my CitySIM balance?
A: Dial 099 (or *146*099#) and press call. Your balance will be displayed on the screen. It will also be shown every time you make a call. You can check your balance in the CitySIM menu on your handset as well.

Q: How do rates work?
A: The calling rates depend only on the country of your stay. E.g. if you stay in China, you pay nothing for incoming calls and flat per minute rate for all outgoing calls. It does not matter where you call: to China, or your home country, or anywhere else in the world. However, there are a few destinations with additional rates. If you call from anywhere to one of these places, there is an extra rate addition to an outbound call price. There’s special rate of €0.19 for outgoing calls to CitySIM numbers and to voicemail in the countries with free incoming calls. E.g. if you stay in Norway (where incoming calls are free), you call a friend’s CitySIM or your voicemail for just €0.19. Even if your friend is in a country with charged incoming calls. A text message costs €0.06 within the EU and every message from CitySIM menu (CitySMS), otherwise mostly €0.35. Incoming text messages in all countries are free of charge. You can download all rates in "Rates" section. The prices are continuously falling, which means that you will be able to talk longer in the future for the same money.

Q: Why is CitySIM so cheap?
A: CitySIM is a seamless callback service. You dial an international number from your phone as usual. CitySIM picks up your call, connects it to the number you dialed and calls you back, connecting the two ends of the line. This ensures that the call travels exclusively through our partner networks, generating the up to 85% savings AND ensures superior sound quality to boot, no matter where you are. Simple.

Q: Will CitySIM work with my handset?
A: CitySIM is designed to work with all mobile phone handsets. Very few mobile phones will not work with CitySIM at all. Locked phones? CitySIM works only in unlocked mobile phones. When you insert your CitySIM in locked phone, you may see a message like this: “Restricted SIM”, “Insert correct SIM”, “SIM registration failed”. Please contact your handset provider to have the phone unlocked. Some Samsung, LG, Blackberry and iPhone users might need to take the following steps: Find CitySIM menu in your phone menu (Main Menu on Blackberry, General – Phone – SIM Applications on iPhone) and choose “Settings” Press “YES” or “OK” Input “1101” and choose “OK” (there should be a message on the screen that says “CC OptionX: ON”). Go ahead and make calls as usually. To turn this option OFF, enter 1102. A small number of handsets or older style phones (5 years +) may require a different dialling method when making calls with CitySIM. Try to dial in the following mode: *146* 00 country code, telephone number #. Press call.

Q: How long does my credit last?
A: CitySIM does not ‘age’. There are no maintenance fees and in case you use the CitySIM card at least once every two years, all your money will still be there.