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CitySIM Services


Call, Internet and Business Services

Services

More than one conversation? No problem!

Sometimes you just have to talk

When the call-waiting feature is activated, the active call can be placed on hold while another incoming call can be picked up. After finishing you can return to the first call. Moreover, it is possible to place the active call on hold, dial another number and after talking come back to the first call. Please note that if the feature is active and you place the call on hold, both calls will be billed: the one that is active and the one that is placed on hold. Call-Waiting can be disabled in your mobile handset, please refer to your phone’s manual.

Arrange a Conference Call

CitySIM Conference service gives an opportunity to organize the conference by dialing the +372993 number. Simultaneous number of allowed participants including CitySIM user is limited to 10.

How much does it cost
CitySIM user who organizes the conference pays for all the calls made within the conference the conference call, where the rates are applied based on each call to each participant.

How to arrange
CitySIM user (User A) initiates the call on the conference number +372993 and is offered to press the star-key (*) to add a new user with the international code (ex. 0037257894563, or +37257894563 or 37257894563).

It’s possible to call any number (not only a CitySIM).

If 9 users where added into conference, the user A receives the voice notification about gaining the maximum limit of dialed users, and then gets back to conference.

Do not lose another call

During the time between trips, you can redirect calls coming to your CitySIM to any international number. There is no additional charge for redirection to numbers of over 135 countries. Redirection is free of charge in case extra rate does not apply to numbers of certain destinations.

To activate call redirection
with CitySIM in your handset, dial *146*081*00-country code-phone number# , e.g. *146*081*0044123456789# you can now switch the phone off, all incoming calls will be redirected to the specified number.

To disable call redirection
with CitySIM in your handset, dial *146*080# .

Find your phone anywhere in the world

Available on Classic cards ONLY.

The Cell ID feature allows you to see the current location of your CitySIM from 100 up to 2000 meters accuracy.

You can see the location of each CitySIM that belongs to your account. Please note that there is a €5 charge per 30 days for this service in case of 100 requests package and a €10 charge in case of 1500 requests package. The cost is deducted from your balance.

Be within reach anytime

CitySIM offers voicemail that handles incoming calls when you are unavailable or busy.

To activate voicemail service

  • with CitySIM in your handset, dial 091 (or *146*091# ) and press call
  • you will see “Voicemail activated” on your screen. Incoming calls will be redirected to voicemail in case you cannot answer the phone.

To listen to voicemail messages

  • dial 095 (or *146*095# ) and press call
  • You’ll see “Wait for call” and in a few seconds your phone will ring
  • answer as you normally would and you’ll hear how many messages you have press 1 to listen to your messages.

To disable voicemail

  • with CitySIM in your handset, dial 090 (or *146*090# ) and press call button
  • You will see “Voicemail deactivated” on your screen.

One CitySIM - many phone numbers

In addition to our primary numbers with +372 country code, we provide a variety of local numbers. You can order extra numbers anytime for your existing or newly purchesed sim card(s).

Local UK mobile numbers (+44)
  • You can accept calls onto your +44 number worldwide. Receiving and making calls cost the same just as with your Estonian number.
  • Your original Estonian number is not affected, you can always receive calls and text messages to it.
  • SMS service is available.
  • Rates for outgoing calls from UK number is not effected, it is always the same even if you make calls with UK or with original Estonian number.
  • UK (+44) numbers are free and valid as long as you use it at least once a year.
Local American mobile numbers (+1)
  • You can accept calls onto your +1 number worldwide. The cost of incoming call onto your +1 number is per minute rate of incoming call in the host country plus €0.15 per minute. In case you are in the country with free incoming calls, the cost will be just €0.15 per minute.
  • Your original Estonian number is not affected, you can always receive calls and text messages to it.
  • Local American numbers does not support SMS service.
  • Rates for outgoing calls from USA number is not effected, it is always the same even if you make calls with USA or with original Estonian number.
  • USA (+1) numbers cost €12/year.
Local Hungarian landline numbers (+36 1)
  • You can accept calls onto your + 36 1 number worldwide. The cost of incoming call onto your +36 1 number is per minute rate of incoming call in the host country plus €0.15 per minute. In case you are in the country with free incoming calls, the cost will be just €0.15 per minute.
  • Your original Estonian number is not affected, you can always receive calls and text messages to it.
  • Local Hungarian landline numbers does not support SMS service.
  • Rates for outgoing calls from Hungarian number is not effected, it is always the same even if you make calls with Hungarian or with original Estonian number.
  • Hungarian landline numbers (+36 1) cost €12/year.

To order an extra number, please contact us at info@citysim.net

When you make a call, you can switch between your original number and extra number anytime for free to decide which one to show. Please use following codes:

Call *146*300# - Check status

Call *146*301# - Show original number for outgoing calls (+372...)

Call *146*302# - Show extra number for outgoing calls (+44... or + 1...)

Toll-free number
Local toll-free number help callers in the home countries reach CitySIM users without dialing the +372 country code.
The cost of incoming call onto called CitySIM number is per minute rate of incoming call in the host country plus €0.15 per minute. In case you are in the country with free incoming calls, the cost will be just €0.15 per minute.
Hungarian toll-free number: +36 80 109848

Free calls to CitySIM from Skype and Viber

CitySIM together with Skype and Viber have forged a unique partnership in order to provide free calls from Skype and Viber to CitySIM numbers.

On/Off

*146*711# - to activate this feature for your CitySIM

*146*710# - to deactivate

*146*712# - to check the status

How
When the feature is activated, Skype and Viber users can call your CitySIM number for free using special dialing format +372800XXXXXXXX, where XXXXXXXX is a CitySIM number without the prefix 372.

Cost
The call is free for the Skype and Viber user. The cost of an incoming Skype or Viber call for CitySIM users is the incoming call rate in the host country plus 0.15EUR per minute. In case the CitySIM user is in a country with free incoming calls, the cost will be just 0.15EUR per minute.

Example
E.g. to call +37253204388 for free from Skype and Viber, you should dial +37280053204388. For the Skype or Viber user the call is free. If the CitySIM user is in Italy (free incoming calls) and accepts the Skype or Viber call, he pays just 0.15EUR per minute.

Important notices

  • The incoming call from Skype or Viber usually comes from the number +372800, however there is a slight possibility of other numbers.
  • When dialing on the Skype or Viber Dial Pad: if the user chooses the Estonian country code, he should dial 800XXXXXXXX because +372 is added automatically.
  • If the user dials on the Skype or Viber Dial Pad without 800 (e.g. +37253204388), he will pay with Skype or Viber credit for a call to an Estonian mobile number. The CitySIM user is charged only for the incoming call (in case the CitySIM user is in country with free incoming calls, the call is free for him). In this case no activation is required for CitySIM.
  • If free calls to CitySIM from Skype and Viber are not activated for a particular CitySIM, when the Skype user dials 372800XXXXXXXX he will hear an automatic message: “The mobile phone is either switched off or out of the coverage area.”

There is a fax machine in your pocket ;)

You would like to receive fax but do not have a fax machine? Don’t worry! We got the perfect solution for you!

You can choose to receive Voicemail or Fax via e-mail.

You can receive a fax when you are out of coverage, turned off, rejecting a call or do not answer for more than 1 minute. Fax will be forwarded to your e-mail address.

To activate fax service, please contact us: info@citysim.net

Please kindly note that when fax service is active, Voicemail service is inactive.

Available on CitySIM Classic only

New to CitySIM? Don’t worry! You have 5MB data service free of charge on your card that you can use in the European Union countries and Turkey.

Important notices:

  • This offer is valid for all customers and is valid until January 1, 2017. 
  • Those customers who already used 5 MB of free data do NOT get additional MB. Those customers who used 5 MB of free data partly can still use the remaining amount. 
  • Data is charged in 100 KB increments. 
  • You can use free data in one data session or in several data sessions within the same network or within different networks.
  • Data usage will be shown in your data history in a regular manner but with zero cost. 
  • As soon as 5 MB are used the session will be closed automatically. If you have activated data package, then the traffic of data package becomes available, otherwise next sessions will be charged in the regular manner. 
  • For Android phones: after the 5 MB are used you might need to restart the handset.

Example 1:
CitySIM user is in Greece. User starts a data session and uses all 5 MB of free data, the session is then closed automatically.  If customer has activated data package, then the traffic of data package becomes available, otherwise next sessions will be charged according to existing rates.

Example 2:
CitySIM user is in Germany, he starts data session and uses 3 MB of free data. Later the user goes to Italy and starts a data session. As soon as 2 MB are used (5 MB in total are used) the session is closed automatically. If customer has activated data package, then the traffic of data package becomes available, otherwise next sessions will be charged according to existing rates.

Even with 0 balance you can dial any number!

If you have run out of funds, ZeroBalance will allow you to request a callback from any another user by simply making an outbound call.
Even with 0 balance you can dial any number, who will receive an inbound call and will be able to call back. You should be in the country with free incoming calls, otherwise you should have some balance for at least 1 minute of incoming call.

Please also note that ZeroBalance is not available in countries with extra rates.

This service will be automatically activated starting from 21 March 2016 on all CitySIM Classic and CitySIM Africa cards. There is no need to install or dial anything additionally. It is absolutely free of charge for you. Enjoy!

Unlimited Data on CitySIM Data and CitySIM Africa sim cards from 9.00 EUR / Day

Unlimited data package for 1 day

We are glad to present you our new Unlimited Data package for CitySIM Data and Africa cards for only 9 EUR per day! 

Package code: 11
Validity (days): 1
Price: 9.00 EUR

Unlimited EU Data package is charged in 100 KB increment and is available in the following countries:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein*, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, United Kingdom, Vatican City. 

Important notices: 
Package can be deactivated or changed only when validity time is finished (1 day).
Please note that we offer Unlimited EU Data Package with 1 month validity. This means we reserve the right not to change the price (9 EUR), coverage and data package itself during 1 month. Additionally, CitySIM reserves the right to change data packet conditions and stop data packet usage if it becomes necessary, as well as reserve the right to alter price, coverage and data package itself.
Package is active for 24 hours starting from the moment it is ordered. 

CitySIM does not usually place any limitations on data package, yet does retain the right to change speed for the Internet access and/or limit traffic usage in following cases: 

  • If excessive usage is affecting service quality for other users
  • If excessive usage leads to overloads or any other type of critical situation on the network 
  • If consumed volume is close to 500mb of daily usage
  • If there is a potential case of illegal or fraud data usage as well as any other case of issues mentioned above

Unlimited data package for 2 weeks

We are glad to present you our new Unlimited Data package for CitySIM Data and Africa cards for only 9 EUR per day! 

Package code: 12
Validity (days): 14
Price: 115.00 EUR

Unlimited 2-weeks EU Data package is charged in 100 KB increment and is available in the following countries:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein*, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, United Kingdom, Vatican City. 

Important notices: 
Package can be deactivated or changed only when validity time is finished (14 days).
As a side note, please take into consideration that we reserve the right to make adjustments to such data package in terms of customer usage, time, volumes, pricing or any other condition. 
Package is active for 2 weeks starting from the moment it is ordered. 

CitySIM does not usually place any limitations on data package, yet does retain the right to change speed for the Internet access and/or limit traffic usage in following cases:

  • If excessive usage is affecting service quality for other users
  • If excessive usage leads to overloads or any other type of critical situation on the network 
  • If consumed volume is close to 4000mb of usage
  • If there is a potential case of illegal or fraud data usage as well as any other case of issues mentioned above

Available on CitySIM Classic only

Often make calls to USA, Canada, Australia or New Zealand? Save even more with this voice package!
This means that call rates can be dropped below €0,09 per minute! This is a fantastic deal!

We are glad to inform You that starting from April, 12th 2016  Voice package for USA/Canada/Australia/New Zealand is available.

Package 5 – 400 minutes per 14 days for calls from a list of countries to USA, Canada, Australia and New Zealand
Package 6  – 900 minutes per 30 days for calls from a list of countries to USA, Canada, Australia and New Zealand

Activation of package 400 min:
To activate the package dial: *146*931*5# 
To deactivate the package  (no money back) dial: *146*930*5#
To check the status dial: *146*932*5# 

Activation of package 900 min:
To activate the package dial: *146*931*6# 
To deactivate the package  (no money back) dial: *146*930*6#
To check the status dial: *146*932*6# 

You can make calls with the package from the following countries to the countries listed below:
From: Andorra, Angola, Anguilla, Antigua and Barbuda, Argentine, Armenia, Aruba, Australia, Austria, Bahrain, Barbados, Belgium, Benin, Brazil, British Virgin Isl., Bulgaria, Canada, Cape Verde Island, Cayman Islands, Chile, China, Colombia, Congo Dem. Republic, Costa Rica, Croatia, Cyprus, Czech.Rep., Denmark, Dominica, Dominican Republic, Egypt, El Salvador, Equatorial Guinea, Estonia, Faeroe Islands, Fiji Islands, Finland, France, French Guiana, Georgia, Germany, Ghana, Gibraltar, Greece, Grenada, Guadeloupe, Guatemala, Guyana, Honduras, HongKong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Korea (South), Kuwait, Kyrgyzstan, Latvia, Lebanon, Lesotho, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Martinique, Mayotte Island, Mexico, Moldova, Mongolia, Montserrat, Myanmar, Namibia, Nepal, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Norway, Oman, Pakistan, Palestine, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico , Qatar, Reunion Island, Romania, Russia, San Marino, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Sudan, Spain, Sri Lanka, St.Kitts, St.Lucia, St.Vincent / Grenada, Sudan, Swaziland, Sweden, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Turk & Caicos Isl., Turkey, Uganda, Ukraine, United Arab Em., United Kingdom, Uruguay, USA , USA Virgin Islands , Uzbekistan, Vatican City, Venezuela, Yemen.
To: Australia (+61), Canada (+1), New Zealand (+64), USA (+1), USA Virgin Islands (+1).

Please note, that country list is subject to change.
Please pay attention to the following:

  • Only one package can be active at a time
  • If one of the voice packages is purchased all other discount packages are automatically deactivated
  • Calls to Support numbers are included in the packages
  • Calls from CitySIM to CitySIM and Voicemail are not included in the packages
  • If you did not use 400/900 minutes within a 14/30 days, the remaining amount will be lost